Return and Refund Policy

Returns and Exchanges

Return or Exchange of products are only accepted in case the delivered product/s is defective or damaged. Our return policy lasts for 7 days. After 7 days of product/s being delivered, the order cannot be returned or exchanged. In case the product/s has to be returned or exchanged, the product/s should be unused and in the same condition as it was received.
In case you wish to exchange your ordered product/s, it can be exchanged with the same product/s item only.
If you want to return or exchange, you may write to us at: info@chaithramonline.com
If you wish to return or exchange a defective or damaged product, write to us with the order number explaining the issue with pictures / video of the damaged or defective product within 7 days of delivery. Once you have written to us, we will create a ticket number and get back to you within 48 working hours, confirming our acceptance or rejection of your request for refund or exchange.
Only when we have accepted your return or exchange request, you may initiate the return of the product. We do not offer door step pick up of orders. If you want to return / exchange an item, kindly courier it to us within 7 days of our confirmation at the below mentioned shipping address –
Chaithram Chips & Spices, Paravoor Kavala, Aluva, Kerala – 683108
The shipping charges will have to be borne by you.

Refunds (If Applicable)

Return orders once received by us will be processed for refund initiation and the same will be informed through a proper channel of communication with the refund details.
Once the refund is processed a credit detail will be intimated to the original source of payment within 30 days.
The shipping charges remain non-refundable under all circumstances.

For any questions about returns or refunds, please contact us at info@chaithramonline.com